*Please confirm the contents of your order upon receipt. If by chance you do not receive the expected items, or if an item is damaged, please contact us via email within 3 days.
* Upon inspection and at our discretion, we will exchange your merchandise immediately. If an exchange is not possible, we will refund you the purchase price of the merchandise.
* We will provide instructions on the return process via email. However, please be aware that if, upon inspection, it is determined that the item is not defective, we will return the item to you.
* We will cover return costs only in the event that you contact us prior to making the return and we confirm its contents.
* For returns and exchanges, please contact us at love@bbjjang.com
＜OPEN:10:00～16:00／Mon.-Fri.（Except Wed.and Holidays）＞
Please note that returns and exchanges cannot be made in the following situations.
- Returns and exchanges cannot be made at the customer's convenience (if an item is the wrong size, if the color differs from that of the image, if an incorrect item was ordered, etc.)
- Items that have been used.
- If the invoice, tags, or package are not in the condition they were at the time of delivery or if anything is missing or damaged.
- If items become damaged or dirty after delivery.
- If you contact us later than 3 days after delivery.
- Underwear and bathing suits.
- Sale items.
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